UHPS6013-01 ASSESSMENT 1 WEEKLY REPORT Lecturer ： DR. JAMILAH BINTI AHMAD Prepared By: Sun Zhaokun MHP221086 Reflection 1 Reflections on communication and conflict 11/12 The leadership of a leader is very important for the development and success of a business. In China, there is a saying: a incompetent general will work the three armies to death. This saying means that an unqualified leader will do great damage to the career. In this class, I learned a lot about communication, feedback, how to deal with conflicts and other issues. Effective communication will make the progress of a project twice the result with half the effort. What is effective communication? Effective communication should include both sender and receiver of information. A qualified leader must be a good and effective communicator. Organizations with effective communication skills are more likely to succeed because they allow information to be shared smoothly among
What motivates you to work? The boss in the video uses a smoke screen to deflect employees' complaints about the working environment. As for the boss, he saved a lot of money, but the problem of the employee complaint was not solved, it was just transferred. Employee discontent is temporarily suppressed, but the root of the discontent is not resolved, employees will always erupt. In my opinion, motivation at work should come from a satisfactory salary and a comfortable office environment. Instead of solving the employee's existing problems, the boss shifts the old ones by creating new ones. This is adding insult to injury. The employee's complaint was not resolved, it was simply transferred, and again replaced by a more serious problem. The whole channel of upward reflection is blocked. Employees also lost their motivation to work. If a job requires employees to constantly make concessions to adapt, the job will lose its appeal to employees, and the motivation of em